About the Job
The Senior Manager, Renewals and Customer Success is responsible for building, managing and leading a team of Renewals Sales Representatives and/or Associate Managers within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and c...
Leads a team of Renewals Sales Representatives and/or Associate Managers driving overachievement and goals with coaching, performance management, engagement, and career development
Coaches team members to improve their results
Key Responsibilities
Nurtures a positive team environment, in alignment with Veeam's Core Values
Manages team performance against quotas and sales forecasts, executes operating plans, and ensures sales objectives are met
Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
Monitors daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
Drives metrics regarding performance of renewal rates, prepaid maintenance, and upsell/cross-sell activities
Collaborates with field sales employees on territory division of labor and sales execution
Grows maintenance revenue through improving renewal practices
Proactively monitors pipeline of expiring contracts to forecast renewal closure
Handles customer and partner escalations
Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
Leads by example and mentors Managers and/or Associate Managers through sharing best practices from personal experience in a management role
Building the Sales Team
Creating a Culture of Trust
Coaching the Sales Team, and/or Associate Managers that report to them
Aligning and Executing Sales Strategy
Delegation & Empowerment
Motivating the Sales Team
Guiding the Sales Transformation
Building Customer Relationships
Creating a Service Reputation
Recruitment and selection
Managing employee relations and difficult interactions
Required Skills & Abilities
Minimum of 3 years of sales management or supervisory experience preferred
Demonstrated experience in building, training, managing, developing, and getting results from an inside sales team
Skilled motivator with demonstrated ability to coach and develop sales staff to exceed targeted sales objectives and deliver high quality service to customers
Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
Proven track record of driving high volume, transactional sales along with more complex enterprise sales
Ability to work well with all levels of people and teams in a matrix-organization structure, including to work with variety of leaders from different lines of business
Ability to adapt to changes in roles and responsibilities
Demonstrated negotiation skill
Demonstrated work ethic and teamwork
Advanced level of French and English
Communication skills; Active Listening Skills; Presentation Skills; Problem-solving skills
Telephone and internet based sales experience required
21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
Free access to Bookster library platform for borrowing your favorite books for free
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
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