About the Job
Software Reliability Engineers are responsible for ensuring that the ArcGIS Enterprise product is reliable, highly available, and has powerful disaster recovery features. They do this by gathering user requirements, defining them for the team, evaluating the product, and guiding users through documentation, videos, ...
Key Responsibilities
Support Esri's strong user-focus by gathering software reliability and availability requirements
Collect requirements directly from users and indirectly from Esri staff in Support and Professional Services
Collaborate and influence decisions within and across teams because reliability features and requirements cut across all functionalities
Prioritize and guarantee software quality by creating test plans, automating those tests, evaluating the results, and ensuring that defects are acted upon
Communicate effectively with our users through written documentation as well as presentations
Required Skills & Abilities
2-6 years in a position with operational responsibilities, such as monitoring, maintaining, and deploying enterprise software
Experience in software testing
Fundamental understanding of web services, such as REST
Demonstrated problem-solving skills in a complex backend-server stack
Effective communication skills and ability to work with cross-functional teams
Bachelor's degree in engineering, computer science and applications, math, GIS, geography, or related field
Existing work authorization for India
Master's degree in engineering, computer science and applications, math, GIS, geography, or related field
Experience administering ArcGIS Enterprise
Experience working directly on a software development team
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The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
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