Sr. Web Strategist, Digital Experience

Join our Digital Experience team in contributing to the success of Esri’s website. In this role, you will be pivotal in optimizing customer journeys for Esri’s priority audiences, driving higher conversion rates, and ensuring a compelling and consistent brand narrative on esri.com. Your excellent interpersonal skill...

Define high-level content strategy across web experiences, shaping end-to-end customer journeys based on business objectives that support awareness, evaluation, and conversion
Own content strategy outcomes from concept through performance, setting direction, guiding execution, and ensuring alignment across stakeholders and milestones
Design content strategy that serves both human users and AI-driven discovery, optimizing for emerging search patterns, generative AI surfaces, and structured content reuse
Collaborate closely with SEO, Conversion Rate Optimization, and Performance Analysis teams to understand trends, identify opportunities, and make informed recommendations for optimization and improvements
Stay current on Esri’s campaign and program plans, utilizing exposure to industry-leading web analytics tools to proactively map out how the web can best support strategic initiatives
Partner with UX and Content teams to define information architecture, content hierarchy, and user flows
Keep abreast of usability research, A/B testing, and quarterly performance reports to inform decision-making

8 years of experience with web usability, information architecture, and writing for the web
Proficiency with web analytics tools such as Google Analytics, Adobe Analytics, and Customer Journey Analytics
Strong listening and communication skills with the ability to work collaboratively and gain consensus on complex projects with multiple stakeholders
Detail-oriented and highly organized, with the ability to manage multiple priorities effectively in a dynamic, fast-paced environment
Actively seek professional development opportunities and maintain knowledge of web best practices, including SEO, AEO,UX, and industry trends.
Bachelor’s degree in marketing, communications, business, or a related field
Occasional travel may be required (up to ~20%); travel needs may vary based on business requirements
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
Experience with web usability and information architecture
Writing for the web for a B2B company
Master’s degree in Marketing, Project Management, or a related field

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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$108,160—$173,056 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
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