Strategic Customer Success Manager - West

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.

We are looking for a Strategic Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.

Own a portfolio of enterprise customers, building strong, trust-based relationships across stakeholders
Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
Proactively monitor account health, identify risks early, and take action to mitigate churn
Drive product adoption through training, enablement, and best practices
Partner with Sales to identify and execute on upsell and expansion opportunities
Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
Operate efficiently across a high-volume book of business using scalable processes and tools
Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
Surface customer feedback and insights to influence product and operational improvements

2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
Excellent communication and relationship-building skills with both technical and non-technical stakeholders
Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
Experience with data-driven decision making and account health tracking
A proactive problem solver who identifies issues early and takes ownership to resolve them
Leads by example—demonstrates accountability, follow-through, and a high standard of execution
Resourceful and adaptable, able to navigate ambiguity and find solutions independently
Customer-first mindset with a strong sense of urgency and bias toward action
Curious and motivated to continuously learn and improve

Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.
$150,000 - $190,000 OTE