Director, Global Transparency

Reporting directly to the General Manager, Commercial Compliance, the Director, Global Transparency is a senior leader responsible for the successful delivery, operational excellence, and strategic growth of Medispend's Global Transparency solutions and managed services. This role oversees customer delivery across s...

The Director provides leadership across Global Transparency Operations, Customer Success, and Delivery, partnering closely with Product, Engineering, Implementation, Regulatory Affairs, and Sales to deliver exceptional customer outcomes. This leader is accountable for service quality, regulatory excellence, customer...

Reporting directly to the General Manager, Commercial Compliance, the Director, Global Transparency is a senior leader responsible for the successful delivery, operational excellence, and strategic growth of Medispend's Global Transparency solutions and managed services. This role oversees customer delivery across software and services, ensuring accurate, timely, and compliant reporting while driving operational efficiency, customer satisfaction, and long-term client retention.
 
Provide strategic leadership for Medispend's Global Transparency software and managed services organization.
Ensure successful execution of all customer reporting obligations, regulatory submissions, and operational deliverables across the client portfolio.
Build trusted relationships with customer stakeholders, proactively identifying risks, opportunities, and areas for continuous improvement.
Lead executive-level engagement for strategic and at-risk customers.
Ensure smooth transition of customers from Implementation to ongoing Customer Success and Managed Services.
Maintain deep expertise in global and state transparency regulations, industry trends, and reporting requirements.
Establish operational standards that ensure accurate, timely, and compliant regulatory reporting.
Lead continuous improvement initiatives that increase automation, reduce operational risk, and improve scalability.
Develop and maintain governance processes for regulatory change management, reporting quality, audit readiness, and operational controls.
Ensure successful achievement of all customer reporting deadlines, service level commitments, and quality metrics.

Serve as the business leader and subject matter expert for Medispend's Global Transparency solutions.
Maintain comprehensive knowledge of product capabilities, roadmap initiatives, and regulatory impacts.
Partner with Product Management to prioritize enhancements that improve customer experience, operational efficiency, and regulatory compliance.
Collect customer and team feedback to identify product enhancements, process improvements, and service opportunities.
Support customer discussions regarding regulatory interpretation, industry best practices, and reporting strategy.
Lead, mentor, and develop Global Transparency Operations, Delivery, and Customer Success teams.
Define organizational structure, roles, performance expectations, and accountability across the organization.
Establish structured processes for:
Regulatory reporting operations
Customer escalations and issue management
Managed services delivery
Regulatory change management
Product enhancement feedback and prioritization
Develop operational KPIs and dashboards to measure quality, productivity, customer satisfaction, service performance, and team effectiveness.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Partner with Implementation to ensure successful onboarding and customer transition into production operations.
Collaborate with Product and Engineering to support regulatory enhancements, platform improvements, and customer priorities.
Partner with Customer Success to improve customer health, adoption, and long-term retention.
Support Sales through executive presentations, customer references, solution strategy, and expansion opportunities.
Represent Medispend at industry conferences, customer forums, and regulatory working groups.
Build executive relationships with Compliance, Transparency, Legal, Finance, and Commercial Operations leaders within pharmaceutical, biotech, and medical device organizations.
Serve as a trusted advisor on transparency operations, regulatory strategy, and industry best practices.
Lead executive business reviews and strategic customer planning discussions.
Identify opportunities to expand customer utilization of MediSpend solutions and services while improving overall customer value.

 
10+ years of experience in life sciences transparency, commercial compliance, managed services, or SaaS operations.
5+ years of leadership experience managing customer-facing operational teams.
Deep knowledge of U.S. Federal, State, and global transparency reporting requirements.
Experience supporting enterprise pharmaceutical, biotechnology, or medical device organizations.
Demonstrated success leading large-scale operational teams while improving customer satisfaction, quality, and operational efficiency.
Experience working within a cloud-based SaaS environment.
Strong understanding of customer success, managed services, and enterprise software delivery.
Bachelor's degree required; advanced degree preferred.
Executive leadership and customer relationship management.
Deep expertise in life sciences transparency regulations and operational delivery.
Strategic planning with strong operational execution.
Data-driven decision-making utilizing KPIs, reporting, and operational analytics.
Cross-functional leadership across Product, Engineering, Customer Success, Sales, and Regulatory teams.
Continuous process improvement and operational scalability.
Risk management, quality assurance, and regulatory governance.
Financial and resource management, including forecasting and capacity planning.
Exceptional communication, presentation, and executive stakeholder management.
Ability to lead organizational change while fostering a high-performing, customer-focused culture.

 
Merit-based compensation – Competitive base salary plus bonus
Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
401k+ Match
Comprehensive health, dental, and vision insurance
Paid Parental Leave
Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development