Client Success Manager

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed...

The Client Success Manager serves as the primary relationship owner for assigned physician and practice clients, ensuring a high-quality client experience, strong retention, and measurable operational success across the revenue cycle partnership. This role acts as the central bridge between clients and internal team...

The Client Success Manager is responsible for maintaining trust-based client relationships, driving proactive communication, managing escalations with professionalism and urgency, and identifying opportunities to improve client performance and long-term partnership value. This role requires strong healthcare acumen,...

Serve as the primary point of contact for assigned clients, building strong relationships with physicians, practice leaders, and administrative stakeholders 
Develop a strong understanding of each client’s priorities, pain points, and success metrics to support retention and long-term partnership growth 
Conduct regular client meetings and business reviews to maintain alignment, reinforce value, and proactively address risks 
Identify signs of client dissatisfaction or service gaps early and coordinate action plans to protect retention 
Monitor client performance across revenue cycle functions, including claim flow, collections trends, denials, AR concerns, and unresolved operational issues 
Translate operational performance into clear client-facing insights, action items, and priorities 
Drive accountability across internal teams by tracking commitments, deliverables, and next steps through resolution 
Support onboarding and stabilization for new or expanding client accounts 
Lead client communication related to service performance, operational updates, and escalations with confidence and professionalism 
Manage sensitive conversations with diplomacy, especially when addressing dissatisfaction, operational challenges, or shared accountability 
Prepare for and lead client meetings with clear agendas, status updates, and follow-up actions 
Ensure major concerns, decisions, and requests are documented clearly and communicated to the appropriate stakeholders 
Partner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client needs with operational execution 
Coordinate resolution of client-specific issues impacting reimbursement, reporting, denials, claims, or workflow continuity 
Advocate for the client internally while reinforcing realistic expectations and process discipline 
Collaborate with leadership on at-risk accounts, major escalations, and service improvement opportunities 
Identify recurring themes across accounts and partner cross-functionally to improve client outcomes and consistency  
Maintain visibility into account health, client sentiment, unresolved issues, and escalation trends across assigned accounts 
Provide leadership with clear updates on account status, retention risk, and service concerns 
Track recurring issues to identify root causes and opportunities for operational improvement 
Help standardize client success processes, communication cadences, and account management best practices 

5+ years of experience in healthcare account management, client success, physician relations, revenue cycle, medical billing, or a related client-facing healthcare operations role 
Strong understanding of healthcare operations, preferably with exposure to revenue cycle, billing workflows, denials, collections, and reimbursement drivers 
Demonstrated ability to manage client relationships, navigate escalations, and drive cross-functional follow-through in a service environment 
Strong communication and interpersonal skills, with the ability to build trust and handle difficult conversations with professionalism and tact 
Highly organized, detail-oriented, and able to manage multiple priorities effectively 
Comfortable using reporting and operational data to support client discussions and internal accountability 
Resilient, composed, and growth-oriented, with the ability to perform well in high-pressure situations 
Experience in a medical billing company, RCM environment, or physician practice support setting 
Experience supporting physician clients, medical groups, or provider organizations in a relationship management or operational liaison role 
Working knowledge of payer behavior, denial trends, credentialing dependencies, and front-to-back revenue cycle operations 
Experience leading client meetings, business reviews, or performance discussions with external stakeholders 
Familiarity with healthcare reporting tools, EMRs, billing platforms, PowerBI and Microsoft Office 
Performance against client service goals and operational follow-through 
Client retention rate across assigned accounts 
Client satisfaction and relationship health 
Timeliness and effectiveness of issue resolution and escalation management 
Reduction in recurring client issues and preventable escalations 
Onboarding and stabilization success for new or transitioning accounts 
Accuracy and timeliness of account updates, risk reporting, and internal coordination 
Pay Range
$85,000—$125,000 USD
 
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.