Epic Program Manager

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed...

The Epic Program Manager owns Alteva’s operating footprint inside client Epic environments, ensuring Alteva’s Operations teams can deliver coding, billing, A/R, and IDR services effectively when that work is performed in, or depends on, a client’s Epic system. This role manages access, security roles, workqueues, ro...

Manage Alteva’s presence in each client Epic environment, including user access, security roles, workqueues, routing, and reporting, in line with the access model and standards set by the Director 
Serve as the primary point of coordination with client Epic analysts, application teams, and IT for revenue cycle system matters 
Coordinate requests, configuration changes, and enhancements with client Epic teams and track them through completion 
Monitor client Epic upgrades and changes for downstream impact on Alteva workflows and communicate impacts in advance 
Maintain documentation of each client’s Epic build, access, and configuration relevant to Alteva services 
Establish and maintain standards for the client Epic workqueues Alteva staff work, including ownership, assignment, prioritization, and escalation 
Partner with client Epic teams to ensure claims, coding items, A/R and denial follow-up, and other in-scope work are routed to Alteva appropriately 
Evaluate workqueue volume, aging, productivity, and resolution patterns to identify routing gaps, bottlenecks, and duplicate or manual workflows 
Document routing rules, escalation criteria, and approved workflow changes for each client 
Partner with Implementation & Client Readiness to execute Epic-related onboarding using the client integration playbook and technical standards 
Lead Epic discovery with client teams to confirm workqueues, access, reporting, and workflow requirements based on the services the client purchases 
Coordinate testing and validation of Epic workflows, with Operations participating in user acceptance testing 
Confirm go-live readiness for access, workqueues, reporting, and staff proficiency, and support post-go-live stabilization 
Partner with the Integration Analyst and claims pipeline team on Epic data sources, including reports and extracts, used to feed Alteva systems 
Support the layering of Alteva solutions that are not native to Epic, such as coding and IDR, onto client Epic work through integration, extracts, or RPA 
Identify where native Epic functionality can be used rather than replicated 
Ensure information clients require is returned accurately and on time, whether through work completed in Epic, feeds, or reports 
Build and maintain Epic workflow training content and SOPs for each client where Alteva staff work in Epic 
Partner with Implementation and Operations to deliver training, confirm proficiency, and prepare staff for workflow changes 
Serve as the Epic subject matter resource for Operations staff and leaders 
Update training and documentation when client Epic builds or workflows change 
Share post-go-live monitoring and support with the Integration Analyst, including access, workqueue, reporting, and data flow issues 
Establish structured processes for identifying, documenting, prioritizing, and escalating Epic-related operational issues 
Determine whether issues originate from Epic configuration, access, data, process, or training, and route them accordingly 
Coordinate root-cause analysis and ensure solutions are validated operationally before issues are closed 
Escalate high-risk or high-impact issues to the Director and appropriate leadership 
Evaluate Epic workflows to identify opportunities to improve efficiency, accuracy, and automation for Alteva services 
Recommend workflow and configuration changes that improve staff productivity and quality in client Epic 
Develop standardized Epic workflows across clients where appropriate, while accounting for client-specific requirements 
Contribute Epic patterns and lessons learned to the function’s client operating model playbook 
Staff time-to-proficiency on client Epic workflows 
Productivity and quality of work performed in client Epic compared with Alteva systems 
Workqueue health, including volume, aging, and routing accuracy 
Epic-related issue resolution time and recurrence 
Go-live readiness delivered on schedule for Epic clients 
Client satisfaction with Epic-related coordination and responsiveness 
Experience & Requirements 
Bachelor’s degree in Healthcare Administration, Information Systems, Business, or related field preferred, or equivalent experience. 
Minimum of 5+ years of experience with Epic revenue cycle applications, including implementation, optimization, or application support. 
Strong understanding of revenue cycle operations, including coding, billing, A/R resolution, denials, and payment workflows. 
Experience with Epic workqueue design, routing, security roles, and reporting. 
Experience coordinating with client or health system Epic analyst and IT teams. 
Demonstrated experience managing cross-functional projects, testing, and go-live activities. 
Experience developing training content, SOPs, and workflow documentation. 
Ability to translate operational requirements into clear system requests, and technical concepts into operational implications. 
Strong organizational, communication, and problem-solving skills, with the ability to manage multiple clients and priorities. 
Advanced proficiency in Microsoft Office applications, especially Excel. 

Current or previous Epic certification, particularly Resolute Professional Billing and/or Hospital Billing. 
Experience at an RCM company, outsourcer, or vendor working within client-owned Epic environments. 
Experience supporting multi-specialty physician organizations or multiple healthcare clients. 
Familiarity with HL7, Epic reporting and extracts (e.g., Clarity), or integration concepts. 
Working knowledge of HIPAA and healthcare access and security requirements. 
Experience with out-of-network billing or the IDR process is a plus. 
Pay Range
$120,000—$160,000 USD
 
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.