Account Manager (Tokyo)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Manage a portfolio of hotel partners and serve as the main point of contact for day-to-day commercial matters
Build and maintain strong partner relationships through regular communication, business reviews, and performance discussions
Monitor and analyze key business metrics, including production, availability, rate competitiveness, pricing, cancellation trends, and Direct Share performance
Identify performance gaps and recommend practical actions to improve visibility, conversion, and revenue results
Support partners in adopting Agoda’s programs, promotions, pricing tools, and inventory optimization opportunities
Work with cross-functional teams to resolve partner issues, support escalations, and ensure timely follow-up
Prepare account updates, business reviews, and performance summaries for both internal and external stakeholders
Maintain accurate account records, activity tracking, and follow-up actions in relevant internal systems
Stay informed on market trends, competitor activity, and internal product or program updates that may impact partner performance
Contribute to team targets and business priorities by supporting partner growth and improving portfolio results

Bachelor’s degree or equivalent practical experience
Experience in account management, sales, business development, or partner management
Strong analytical skills with the ability to interpret performance data and translate insights into actions
Excellent communication, stakeholder management, and relationship-building skills
Ability to manage multiple accounts and priorities in a fast-paced environment
Commercial mindset with strong problem-solving and negotiation skills
Proficiency in business tools such as Excel, CRM systems, and presentation software
Native/Fluent Japanese and business-level English communication skills
Experience in the online travel, hospitality, e-commerce, or technology industry
Familiarity with hotel distribution, revenue management, and pricing concepts
Experience working with cross-functional teams in a matrix organization

 
 
 
 
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