Customer Onboarding Lead

At Halter, we're on a mission to enable ranchers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next pasture? No ATVs, no dogs, no fen...

We're backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

As the Customer Onboarding Lead U.S. (internally called a Launch Lead) at Halter, you'll lead a team of Onboarding Representatives (internally called Launch Representatives) deploying Halter onto new ranches across the United States. You own how launches happen in the US: how your team performs, how customers experience their first months with Halter, and how we deliver against our deployment goals. Launching means training ranchers and their animals on how to get the most out of our platform, and setting them up to successfully run their operation with Halter from day one.
This is a leadership role with real ownership. You manage your team's delivery and performance, set the operating rhythm for the region, and own US new deployment ARR (Annual Recurring Revenue). You'll work closely with Sales, Support, Rev Ops, Product, and the Global Launch team to make sure launches go well, customers see value fast, and the team is set up to scale as we grow across the US.
You'll be close enough to the field to know what's actually happening on ranches, and operational enough to spot patterns, fix what's broken, and build what's missing.
 
Deliver against US new deployment ARR goals
Lead the regional operating rhythm so customer delivery stays consistent as we scale
Watch leading indicators of risk and opportunity, and act through your team to improve outcomes
Find patterns across customer segments and shape strategies that improve adoption, time-to-value, and long-term retention
Track and improve US CSat response rate to understand what's working and where to dig in
Balance high-touch customer experience with operational efficiency
Manage your team's day-to-day delivery and performance against launch targets (Reps own the accounts; you set the standard and clear the path)
Set clear expectations and drive execution through team routines, coaching, and accountability
Plan US capacity and capability to match new deployment ARR growth
Hire, onboard, and ramp new Launch Reps in line with regional growth plans
Build a high-performance culture through coaching, feedback, development plans, and upskilling
Champion process consistency, tooling hygiene, and quality standards across the team
Deliver against regional ARR goals and own regional Launch cost
Improve efficiency without compromising customer outcomes or experience
Spot where time and effort go to low-value work, and redesign how the team operates
Build repeatable workflows that cut time-to-resolution and operational overhead
Escalate systemic issues to the Global Launch team to solve at the root
Work closely with Sales to manage handoffs and set clear customer expectations
Partner with Rev Ops and Support to keep launches operationally sound
Give Product and Engineering structured feedback based on regional context and adoption barriers
Represent the US region in global planning, forecasting, and improvement work

A track record leading customer-facing teams that deliver real outcomes at scale
Experience coaching and developing frontline team members, with clear expectations and consistent follow-through
Strong operator: runs multiple priorities, builds clean feedback loops, and drives work to completion
Comfort using data to diagnose what's working, what's not, and where to focus
Ability to zoom out to redesign how the team operates, and zoom in to unblock a stuck deployment
Bias to action: makes good calls with imperfect info, and knows when to escalate, when to experiment, and when to standardize
Confident partnering across functions and influencing without relying on authority
Clear, direct communication
Genuine care for the people we serve and the quality of the work
Agriculture or ranching experience
Startup or high-growth environment experience
Familiarity with tools like Salesforce, Intercom, or similar systems
Experience working in ag-tech