About the Job
We are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” sec...
We are seeking an IT Admin to administer the collaboration, service management, and automation platforms that Horizon3 teams use every day. The Business Applications (BizApps) team is the operational backbone for organizational collaboration, system connectivity, and process automation at Horizon3. We partner with e...
In this role, you will administer our non-AI tooling: Jira, JSM, Confluence, Loom, and the support layer around Workato and our citizen development platform. You will handle permissions and provisioning, configure projects and workflows, and take on advanced configuration such as JSM SLAs, custom fields, and automat...
Key Responsibilities
This is an individual contributor role reporting to the Senior Manager, Business Applications. You will collaborate with the Senior Engineer, who handles complex solution design and integration builds, and with the AI Admins. The path from Admin to Senior Engineer is a defined growth route on this team.
This role will be responsible for:
Administer Jira, JSM, Confluence, and Loom, including user provisioning and deprovisioning, groups, permission schemes, and licensing
Resolve access, permission, and configuration requests from cross-functional teams
Configure projects, workflows, screens, custom fields, and automation rules in Jira and Confluence to meet team requirements
Configure JSM request types, queues, forms, and SLAs, and tune them using ticket and SLA performance data
Scope and deliver moderately complex improvements end to end, from requirements through rollout and documentation
Monitor Workato recipe runs, triage failures, and fix or escalate issues to the Senior Engineer with clear diagnostic detail
Support citizen developers by onboarding builders, provisioning sandboxes and service accounts, and applying approved templates and guardrails
Apply role-based access control (RBAC) and least-privilege access across owned platforms, and run periodic access and license reviews
Identify repetitive administration tasks and automate them to reduce manual toil
Maintain knowledge base articles, runbooks, and configuration documentation
Report on license utilization, request volume, and platform health to the Senior Manager
Demonstrate a commitment to integrity, process improvement, and customer satisfaction
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Required Skills & Abilities
Must have hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms, in an organization with multiple teams
Must have experience configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent
Must have working knowledge of RBAC and least-privilege access, and experience managing permission schemes and user lifecycle on SaaS platforms
Must have experience managing a request queue and resolving access and configuration issues within service levels
Must be able to scope, plan, and complete moderately complex projects with little direction from a manager
Must be able to write clear documentation and user guidance for technical and non-technical employees
Must be able to read and troubleshoot integration or automation logs well enough to isolate a failure and escalate it with useful detail
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
3+ years of experience in IT, business systems administration, or SaaS platform administration
Experience supporting a distributed or remote-first workforce
Jira, Jira Service Management, and Confluence (Atlassian suite) or comparable platforms
Workato or a similar iPaaS platform (monitoring and troubleshooting level)
Atlassian automation rules and workflow configuration
Basic familiarity with APIs and webhooks
You have administered Atlassian cloud products at scale, including permission schemes, licensing, and migrations
You have run recipe monitoring, connection management, or error triage on Workato or a similar iPaaS
You have supported governed self-service automation programs for business users
You have scripting skills (for example Python or JavaScript) that you use to automate admin work
You are interested in growing toward integration and solution engineering
Relevant certifications such as Atlassian, Workato, or similar
Experience in high-growth SaaS or cybersecurity companies
Qualifications
Experience:
3 years experience
