Senior Account Manager-Customer Success

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across...

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and...

As a Senior Account Manager on Vetcove’s B2B accounts team, you’ll own relationships with one or more of our largest brand partners. These are leading animal health pharmaceutical, nutraceutical, diagnostic laboratory and prescription diet companies that keep our furry (and scaly) friends at peak health. They rely o...

Act as the main point of contact for your partners’ day-to-day communication and account oversight
Leverage data to build strategic media plans and proposals
Project manage strategy implementation and campaign execution so every requirement and deadline is met
Generate and analyze campaign reporting, and turn it into clear insights and recommendations that improve performance
Lead business reviews and strategic check-ins virtually and on-site, to show the value partners get from Vetcove
Build clear, compelling presentations that show results and recommendations
Set meeting agendas, send follow-ups with next steps, and keep internal and external stakeholders on track
Onboard new partners, train new and existing stakeholders on best practices, and address gaps before they become problems
Gather partner feedback and share it with our product team
Build long-term relationships so partners see Vetcove as a key part of their strategy

Bachelors Degree
7+ years of account management experience
Experience creating client-facing reports and business reviews with actionable insights
A talent for building concise, well-designed decks
Strong analytical skills and comfort working with campaign data
Exceptional writing, speaking and presentation skills
Experience gathering and documenting client requirements and communicating them to internal teams
A highly organized, proactive approach and excellent process management
A desire to learn and help define an emerging function at a fast-growing startup