We’re looking for a Process Improvement Facilitator to join our Fulfilment Centre Operations team. This role is all about driving continuous improvement, supporting operational excellence, and helping our teams work smarter through better processes, documentation, training and stakeholder collaboration.
You’ll play a key role in identifying opportunities to improve how we work across the fulfilment centre, using data, process mapping and strong stakeholder relationships to support meaningful change.
Experience or strong understanding of a fulfilment centre, warehouse, operations or process improvement environments.
A continuous improvement mindset, with the ability to identify root causes, inefficiencies and opportunities for improvement.
Strong problem-solving skills and a structured, analytical approach.
Confidence working with data, KPIs and process performance measures to identify trends, gaps and opportunities.
Experience supporting or coordinating small to medium projects from end to end.
Strong written, verbal and visual communication skills, with the ability to tailor your style to different audiences.
The ability to create clear process documentation, including process maps, SOPs, Work Instructions and One Point Lessons.
Strong planning, organisation and prioritisation skills, with the ability to manage multiple initiatives at once.
The ability to build strong cross-functional relationships and influence stakeholders to achieve shared goals.
A safety-first mindset and commitment to supporting high-quality, compliant ways of working.
Broad knowledge of Fulfilment Centre processes, or the ability to quickly learn and understand operational workflows
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:
Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
The learning collective. Get your knowledge fix with our learning days and hackathons
Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
People & Planet Positive: From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
People first. Access our Employee Assistance Program for you and your family.
Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly:
[email protected]
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