Health Coach (6 Months, Fixed Term)

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clin...

Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs
Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment
Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement
Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team
Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics
Action patient feedback to deliver a higher quality service to drive higher patient satisfaction
Maintain accurate, timely documentation to support continuity of care and quality assurance
Buddy with new starters as required to mentor on how to coach safely and to a high quality
Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging
Participate in conducting auditing and feedback from peers
Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols
Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred
Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES)
Proactively surface patient insights with your team and business to inform service improvements

Clinically grounded: Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management
An experienced health coach: You've managed a patient caseload and can deliver high-quality coaching from day one — you don't need a long ramp-up period
Patient-obsessed: You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes
A skilled behaviour change practitioner: Deep in motivational interviewing and behaviour change frameworks
Quality and safety fluent: You take clinical safety seriously and know how to escalate effectively
Comfortable with ambiguity: You're operating in a fast-paced digital health environment and can adapt to changing priorities