Compliance Operations Specialist 1

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

In this role, you’ll:
Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
Resolve urgent issues impacting businesses, carriers and consumers worldwide. 
Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
Provide support for customers by email, to ensure customers have an excellent experience with Twilio.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.
You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
Experience working in a fast paced, ambiguous environment, with a strong bias for action
You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. 
You are detail-oriented with good organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.  
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Basic knowledge of Zendesk, Airtable, Looker or similar tools
Basic understanding APIs and related technologies
Background in telecommunications is desired.