Business Operations Associate

Every Form Health patient works closely with a dedicated multidisciplinary Care Team, including board-certified physicians (many ABOM-certified, and endocrinologists), advanced practice providers, and Registered Dietitians who together deliver comprehensive, one-on-one treatment that includes nutrition, behavioral h...

Through our mobile app, patients engage in regular video visits along with text messaging, photo journaling, and personalized educational content. We hold ourselves to the highest standards of clinical care and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality, guideline-based obesity and cardiometabolic care nationwide. We're deeply invested in our core value of putting patients first, and equally committed to buildi...

We are seeking a Business Operations Associate who will serve as a strategic partner across the business, helping to sharpen data-driven decision-making and help scale our analytical capabilities as we grow. In this role, you’ll drive cross-functional and team-specific analyses with meaningful business impact, and serve as a key partner to Data to ensure insights and the broader reporting infrastructure are widely accessible. This is a full-time opportunity within our centralized Business Operations unit, but working closely with partners across Operations, Commercial, Product, and other key areas of the business. This is a remote role located anywhere in the United States, but we have strong preference for candidates in the Boston, MA area who have the ability to work in the office periodically.
To ensure success in the role, you should be comfortable conducting quantitative data analyses, working collaboratively and iteratively with other departments to scope and execute projects, and reporting results to a broader working team.
Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations
Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement
Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations
Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement.
Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency. 
Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes.
Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers.
Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions.
Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights.
Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial.
Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead
Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve

4–6 years of experience in a highly analytical role, preferably in healthcare operations or healthcare consulting
Strong analytical and problem-solving skills, with the ability to structure ambiguous business questions
Highly adaptable and thrives in fast-paced, high-growth environments; excited to solve problems within the ambiguity and limited structure of a high-growth start-up 
Possess strong business intuition and familiarity with financial concepts and reporting
Have experience working with finance and data information systems, as well as building and/or use of BI tools such as Sigma Computing and Snowflake. SQL familiarity is a plus.
Have experience establishing and cultivating strong relationships with cross-functional partners
Demonstrate strong written and verbal communication skills, with the ability to work effectively with cross-functional partners at all levels of the organization
Possess organizational and project management skills and ability prioritize tasks and see projects through from inception to completion on schedule
Have experience in a high-growth startup/tech environment; Healthcare or digital health experience preferred but not required