About the Job
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Key Responsibilities
You will own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts - the most complex, high-value organizations in the world, with over 10,000 employees, who are defining what AI-native experiences look, feel, and sound like at massive scale. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction.
This is a high-stakes, high-influence role. You'll go exceptionally deep with a small number of transformational accounts, building the executive partnerships, multi-stakeholder relationships, and long-term success plans that turn ElevenLabs into a strategic platform bet for some of the world's largest companies. If you thrive in complex enterprise environments and know how to drive large commercial outcomes through trust and vision, this role was built for you.
On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value.
Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don't just retain customers, they grow with them.
Required Skills & Abilities
7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products - with at least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
You've managed large, complex enterprise accounts and have the NRR and expansion numbers to show for it - not team numbers, yours
You run full-cycle expansion motions end to end across complex, multi-stakeholder deals - you build the business case, navigate procurement, and close without a handoff
You've built genuine relationships at the C-suite level - not just had access to them. You know how to align a room full of stakeholders who don't always agree, and you've got the closed deals to prove it
You don't wait for a QBR to know your accounts are at risk or ready to grow - you're always three moves ahead and you have a system for it
You can go deep on the product with a developer or engineering team and hold your own without relying on a solutions engineer - strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs is essential
Experience in the voice AI, audio AI, or conversational AI space
Experience selling or expanding into multiple products within a platform
