About the Job
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Key Responsibilities
We're building a dedicated Strategic Accounts team to own ElevenLabs' most important customer relationships across North Asia, and Singapore, and we're looking for a high-impact Strategic Account Executive to be among the first hires.
This is a named-account role with a focused portfolio. You'll drive new business and expansion inside complex enterprise organizations across North Asia and Singapore — building multi-threaded executive relationships and positioning yourself as a trusted advisor to senior stakeholders navigating real transformation across customer experience, product, and operations.
These aren't transactional engagements. You'll architect custom solutions that combine our technology and services, collaborate cross-functionally to deliver measurable outcomes, and bring field intelligence directly into our product roadmap. The region is early-stage for ElevenLabs — you're not just executing a playbook, you're writing it.
Own and grow a focused portfolio of strategic accounts across North Asia, and Singapore, driving both net-new business and expansion
Develop and execute multi-year account strategies across business units, geographies, and use cases — spanning enterprise segments such as FSI, technology, e-commerce, and government-linked corporations
Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions), including in-country data residency requirements and private deployment configurations
Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders — navigating both HQ and regional decision-making structures
Act as a strategic advisor, educating on emerging AI voice trends and shaping customers' long-term AI roadmap in markets with rapidly evolving regulatory and procurement landscapes
Partner cross-functionally with Solutions Engineering, Customer Success, and FDE (Forward Deployed Engineering) to deliver and expand — coordinating closely with the Singapore-based team
Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights relevant to the APAC market
Feed learnings from the field — including localisation needs, compliance requirements, and competitive dynamics — into the product roadmap and broader strategic sales playbook
Drive creative outbound and high-touch engagement strategies: executive briefings, onsites, regional events, and relationship-based approaches suited to North Asia and Singapore enterprise culture
Required Skills & Abilities
6–10+ years of quota-carrying experience with a focus on strategic or enterprise accounts in North Asia and Singapore
Proven track record of closing and expanding seven-figure+ deals within named accounts — experience with large North Asia enterprises strongly preferred
Experience leading complex, multi-threaded sales cycles across large regional organizations with layered approval processes
Strong ability to drive land-and-expand motions and long-term account growth, including navigating renewal and expansion cycles in relationship-driven markets
Experience scoping consultative, custom deals that go beyond standard SKUs — including private deployment, on-premise, or VPC-based architectures for regulated customers
Technical fluency — able to engage product and engineering leaders on APIs, integrations, architecture, and data security requirements
Executive presence with the ability to influence C-suite stakeholders and shape long-term AI strategy in both English-language and Mandarin-language settings
Track record of translating customer needs into product feedback and roadmap influence, especially in markets with distinct localisation requirements
Creative, self-driven approach to outbound and pipeline generation — comfortable operating in a high-growth, ambiguous environment and building playbooks from scratch
Willingness to travel regularly for customer engagements across the region (onsites, QBRs, executive meetings)
Strong bias toward action, ownership, and leveraging AI in day-to-day workflows
Fluency in English and Mandarin (written and spoken) required; additional regional language proficiency is a strong plus
Experience selling into Mandarin-speaking territories and/or Southeast Asian markets is strongly preferred
