Deal Operations Strategist

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

You'll be the go-to deal desk and pricing expert for ElevenLabs' North American sales team -- the person that the sales team comes to when a deal is complex, competitive, or needs to move fast. You'll own pricing strategy and deal structuring for our most critical customers, partnering with stakeholders to get non-standard terms across the line, and build the processes that make the whole machine run faster.
Own the pricing and deal structure for complex enterprise deals, advising sales on commercials and trade-offs in real time to keep things moving toward close.
Work closely with engineering to maintain and evolve our Configure Price Quote tool.
Translate customer requirements into deal structures that work commercially and operationally, knowing where to flex and where to hold firm.
Own the path through internal complexity, aligning Finance, Legal, Product, and leadership so deals don't stall on process.
Partner with Finance to build deal-level P&L models and communicate pricing trends back to the business, informing strategic pricing decisions at the leadership level
Develop and maintain pricing frameworks, discount guardrails, and approval policies that scale with the business.
Build the analytics and feedback loops that surface where deals are slowing down and why — and fix it.

Hands‑on experience configuring and maintaining CPQ rulesets, price books, and approval workflows.
Experience in finance or deal pricing at a company, or experience within investment banking or management consulting
Excellent financial modeling, verbal, and written communication skills
Proven track record of process optimizations or automation.
Ability to make value judgements that balance business, financial, and legal priorities.
Bonus:
Knowledge of AI/ML industry pricing models and competitive landscape
Experience scaling deal desk processes in a high-growth environment