SaaS Implementation Manager

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across...

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and...

As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-t...

Own the entire implementation lifecycle—from project planning to go-live
Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
Define project goals, success metrics, and deliverables aligned with client needs and business priorities
Assist and guide clinics through a migration of their existing workflows to a new platform
Build and manage project plans and timelines; identify and resolve blockers proactively
Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow

Bachelor’s degree or equivalent practical experience
4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
Strong organizational skills and the ability to manage multiple concurrent projects
Exceptional written and verbal communication skills with technical and non-technical audiences
Proficiency in project management tools and experience building timelines and status reports
Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
Willingness to travel to client sites as needed (up to 10–15%)