Vet Clinic Retention Associate

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across...

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and...

The Customer Retention team is responsible for maintaining and strengthening existing relationships with our vibrant community of veterinary professionals! The Customer Retention team uses a multifaceted approach to identify weak spots in our relationships with customers, as well as field objections and concerns so ...

Strategically identify clinics who may be slipping away as an active customer
Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully
Field concerns and objections in a level-headed and compassionate manner
Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists
Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base
Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove
Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools
Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies
Bachelors Degree
1-3 years of relevant, customer facing work experience
Excellent written and verbal communication skills
Ability to adapt quickly and manage many concurrent responsibilities
A strong desire to help our customers succeed
A positive attitude and one-for-all team mentality
Ability to give highly engaging presentations and demos
Experience on tech platforms a plus
Veterinary Industry experience strongly preferred